This Privacy Policy explains how Vismerch LLC ("Company," "we," "us," or "our") collects, uses, and processes your personal information in connection with our platform.

Information We Collect

We collect and process personal data when you create an account, use our platform, or communicate with us. This may include:

• Contact details (name, email, phone number, company name, etc.).

• Payment and billing information.

• Business-related data, including details on buyers, sales, and product information.

• Emails and correspondence logged in our CRM.

• Usage data, including analytics on platform engagement and features used.

How We Use This Information

We use and process your data to:

• Provide, operate, and maintain our CRM services.

• Process payments and manage customer accounts.

• Facilitate sales tracking, reporting, and business communication within the CRM.

• Provide customer support and communicate service-related information.

• Improve our platform’s functionality and user experience.

Who We Share Information With

We only share your personal information with third parties in the following cases:

• Service providers and vendors who assist in delivering our services (e.g., cloud storage, payment processors, analytics providers).

• Business partners, such as sales brokers, when necessary for collaboration within the CRM.

• In the event of a business transfer, merger, or acquisition.

Your information may be processed outside of the U.S. when working with third-party service providers.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against loss, misuse, unauthorized access, disclosure, or destruction. Our infrastructure is hosted on Amazon Web Services (AWS), which adheres to industry-standard security certifications and protocols.

How Long We Keep Your Data

We retain personal data for as long as necessary to provide our services and maintain business records. Transactional data is kept for at least six years plus the current year after your last interaction with us.

Your Rights

You have the following rights regarding your personal data:

• The right to access and obtain a copy of your personal data.

• The right to rectify inaccurate or incomplete personal data.

• The right to request deletion of your personal data when no longer necessary.

• The right to withdraw consent for processing when consent is the legal basis.

• The right to object to processing based on legitimate interest.

• The right to request further processing in cases of disputed accuracy or processing.

Your rights may be limited if fulfilling a request would violate legal obligations or impact the rights of others.

Contacting Us

For any inquiries regarding this Privacy Policy or to exercise your rights, please contact us at: matt@vismerch.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Last modified: 03/09/2025